Tailor made personal security
Interseco Personal Security: the client does not buy hours, but a service package
The risk pattern has changed significantly in recent years, says Rik Bolink of Interseco Security BV. Security has long been based on the worst scenario – a permanent kidnapping threat. ‘This is of course still relevant for a certain target group, but certainly not for everyone. In our opinion, what is required is a combination of security, comfort, service and quality control. This should be based on a healthy balance between risk analysis, client requirements and cost.’
Quick Response and temporary threats
‘We also offer the possibility of Quick Response within our concept. This means that Interseco can put together a team of its own people at very short notice that is able to implement security activities at various levels. This may be for example in response to a threat, but also should a delegation, possibly from abroad, need an extra pair of eyes to scan the surroundings. This may be purely preventative, or of course if there is a reason.’
Response to a market need
With Quick Response, Interseco is responding to a need in the market. Company directors and wealthy individuals are increasingly confronted with temporary threats. Bolink: ‘For example, in the case of a company reorganisation involving involuntary redundancies. Threats are made at the home addresses of those responsible, or these people are harassed in other ways. Interseco activities therefore involve a combination of consultancy and security. Scenarios that are to some extent predictable are discussed at such a time and, in response, the required security measures are determined. The advantage is that only those costs are made that are strictly required to manage the risk. We have already successfully applied this approach several times.’
Use of technology with added value
Technical resources are also increasingly implemented to guarantee a particular security level and fast response. In some cases, this enables the same result to be achieved as if people were used. Examples are the use of intelligent cameras, vehicle security, mobile alarms, GPS and geo-fencing, as well as remote surveillance and remote verification. ‘The trick is to implement these techniques, in combination with a guaranteed level of verification and response, if they have real added value. Not to provide a false sense of security.’
Invest in measures that are always important
The challenge is, following a baseline assessment, to invest in measures that are always important, regardless of whether the risks are permanent or temporary. The Interseco concept allows this basic component to be supplemented with modules that are each tailored to the risk profile and wishes of the client. The client does not buy hours, but a service package. ‘The basis remains important. Be prepared for incidents and do not wait for them to take place. If you do, you waste time and cannot respond as quickly, which affects the quality. Depending on which modules the client considers important, we implement them by making various specialists available.’
On the other hand, our security specialists take on a more multifunctional role, so that they also carry out activities related to safety, comfort and quality control. These therefore no longer need to be carried out by different specialists.
Efficiency and effectiveness
It is possible to work efficiently and effectively using the Interseco concept. ‘There is still a group that wants to be permanently surrounded by security specialists (close protection). As well as being very expensive, this is a drastic measure that often turns out to be unnecessary. In practise, both individuals and companies find certain basic services important and want to increase the level of security if there is reason to do so. We offer both options, depending on the risks, the requirements and a justifiable cost.’
Want to know everything
People determine what they want themselves. ‘Based on the wishes of the client, we make an inventory of which situations may influence security. These can be private, business-related, or both. Only then is it possible to implement good security, based on a guaranteed level of quality and realistic risk pattern.’ Quality assurance is carried out by Interseco on a calendar basis. ‘We record on the calendar what must be checked and when. Do the relevant authorities have access to the correct information, is security relating to a home of the level required, and are vehicles sufficiently secure?’ Procedures and protocols are also part of the quality assurance system and need checking. Are alarm procedures properly followed? Does the incident room check whether contact is made with the correct person? What is reported following an alarm, what actions were taken, and so on.
A safe idea
Training in procedures is also part of the security package. ‘How do you observe deviations in the work or private situation that may indicate a risk? How, for example, do you answer the telephone and accept parcels, and where and how do you record the relevant information? Is this information also correctly passed on? All these kinds of preventative measures ensure that you are prepared for an incident. If something does happen, you can respond quickly, and that is a safe idea.’
Rik Bolink, Interseco Security Services, firstname.lastname@example.org or +31(0)70 33 999 00.